Transforming Health & Financial Landscapes With Exceptional UX
Experts in making
healthcare systems simple, finance data meaningful, industry compliance beautiful, digital experiences accessible
Expert UX Design for Healthcare. Finance. E-commerce.
In the world of healthcare and financial services, great software design isn't about winning design awards—it's about improving patient outcomes, increasing user adoption, and driving business growth while maintaining strict compliance. That's exactly what we deliver.
Working directly with our principal designers, you get decades of specialized expertise focused on your success. From HIPAA-compliant patient portals to FINRA-ready trading platforms, we create interfaces that work as beautifully as they look.
Our Services
By deeply understanding your target audience and their pain points, we craft intuitive experiences that not only delight users but also drive the business outcomes you need. Whether it's boosting patient satisfaction, increasing financial transaction volume, or improving employee productivity, our design solutions are designed to deliver tangible, data-driven results.
UX Strategy & Discovery
We turn complex challenges into measurable digital solutions using evidence-driven research and planning. Specializing in heavily regulated industries like healthcare and finance, we know compliance and user experience must work in harmony.
- Discovery & UX Research
- Digital Product Strategy
- User Journey Mapping
- Organic SEO & Content Strategy
- Regulatory Compliance Planning
- Competitive Analysis
UX Design & Systems Strategy
Create scalable, compliant digital experiences that handle complexity with ease. From HIPAA-compliant healthcare portals to regulatory-ready financial platforms, we build systems that grow with your business.
- Interface Design & Prototyping
- Mobile & Responsive Apps
- Design Systems & Documentation
- Accessibility Implementation (WCAG)
- Design QA & Implementation
- Cross-platform Experience Alignment
Growth & Performance Optimization
Transform user insights into measurable business growth. We combine UX optimization with strategic digital marketing to drive conversions, engage users, and maximize ROI - all while maintaining compliance in regulated industries.
- Conversion Rate Optimization (CRO)
- User Metrics, Dashboards, & Analytics
- Omni-channel - SMS, Email, Retargeting
- PPC/Paid Marketing Campaigns
- A/B Testing & Validation
- Organic & Paid Content Marketing
Examples of Our Work
Some of our biggest challenges & how we worked to solve them
From Startup to Scale-up: How We Helped a Decades Old Financial Platform Quadruple Their Revenue & Transactions
UX Strategy • Content Architecture • Digital Optimization • Analytics • UI/Mobile Design
Every startup success story faces the same growing pain: what happens when years of rapid growth create a digital maze your users can't navigate? When CreditLoan.com came to us, they had 20 years of accumulated complexity weighing down their platform. Through deep data analysis and strategic UX transformation, we didn't just clean house - we built a foundation for sustainable growth. By replacing expensive PPC with high-quality organic content and reimagining their entire user journey, we increased transactions by 337% and revenue by 325% in just six months. The best part? Their platform finally became what their customers always needed: a clear path to making confident financial decisions.
How We Helped Providers Tackle Burnout While Also Making it Easier to Provide Better Patient Care
UX Research • Clinical Workflow Design • Voice Interface Design • EHR Integration
In healthcare, burnout isn't just about exhaustion - it's about losing the human connection that drew physicians to medicine. When one leading EHR provider came to us, their doctors were drowning in documentation, spending up to 6 hours daily on records with 2.5 hours bleeding into their personal time (aka "pajama time"). Through deep clinical workflow research and thoughtful voice design, we crafted a mobile experience into a bridge for better care. 90% less after-hours documentation, 61% more patient face time, and a 45% drop in provider stress levels. Sometimes the best way to fight burnout is to let technology fade into the background.
Breaking Through the Digital Ceiling: How We Helped a Lending Platform Double Revenue With Strategic Design & Data Usage
UX Strategy • Landing Page Optimization • Customer Journey Design • Analytics • Conversion Architecture
When your landing pages are already optimized and you're spending $25,000 daily on paid traffic, finding new growth can feel impossible. That's exactly where CreditLoan.com found themselves - stuck at a conversion plateau despite sophisticated testing and tracking. Through deep journey mapping and strategic UX transformation, we didn't just break through their ceiling - we built a whole new floor. By shifting focus from pure conversion to customer education and trust-building, we doubled revenue in 6 months while reducing customer acquisition costs by 40% and increasing retention rates from 12% to 35%. Sometimes the biggest wins come from stepping back and reimagining the entire experience.
Bridging Digital Divides: How We United a National Financial Firm & Helped Grow Their Industry Exposure by 3 Fold
UX Strategy • Internal Platforms • Public Web Presence • Financial Communications • Digital Transformation
When you have financial advisors spread across the country, a dated website isn't just an image problem - it's a barrier to growth. Capitol Securities came to us facing this exact challenge: how do you keep a national team connected, showcase market expertise, and attract top talent all at once? Through thoughtful UX design and strategic platform development, we transformed their digital presence inside and out. The result? A 15% boost in internal portfolio sales, 39% fewer information request emails, and a 200% jump in market commentary engagement. But the real win? Finally giving their national team the connected, efficient experience they deserved. Sometimes the best way to grow is to bring everyone closer together.
From 24 Hours to 2 Minutes: Revolutionizing Healthcare Support With Safe & Compliant AI-Powered Assistance
UX Research • AI Integration • HIPAA Compliance • Support System Design • Conversational Interface
In healthcare, every minute spent troubleshooting software is a minute not spent on patient care. When a leading EHR provider came to us with a support system drowning in delays and user frustration, we created something revolutionary. By leveraging 70,000+ help documents and implementing a custom AI support ecosystem with Claude LLM, we transformed their entire support experience. The results were dramatic: 65% reduction in support tickets, 92% first-response resolution, and response times improved by 720x. Most importantly, healthcare professionals gained back valuable time for patient care, with AI that understood medical terminology better than human agents.
Let's tackle your UX challenges together
Begin with a complimentary consultation where we will explore your objectives, challenges, and potential opportunities. Whether you are navigating regulatory requirements or facing conversion obstacles, our initial discussion is dedicated to comprehending your unique landscape.
This session is obligation-free and solution-oriented. For startups, we understand the unique hurdles you face in scaling and compliance, and our expertise is tailored to help you overcome these challenges and seize growth opportunities.
How We Deliver Results That Matter
Research-Driven Design
We don't guess, we know. Every design decision is backed by thorough user research and industry insights. Because in regulated industries and e-commerce, there's no room for "maybe this will work."
Compliance-Ready Solutions
Security isn't an afterthought - it's built into everything we do. From HIPAA to FINRA requirements, we ensure your digital experiences are both user-friendly and regulation-ready.
User-Centered Simplicity
Complex doesn't mean complicated. We transform intricate systems into intuitive experiences that feel natural to use. It's like turning a technical manual into a friendly conversation.
Data-Driven Optimization
We measure what matters. Using advanced analytics and continuous testing, we optimize every interaction to boost engagement, increase conversions, and reduce support costs.
Find Your Perfect Starting Point
Whether you're launching your first product or scaling an enterprise solution, we can create the perfect package to support your journey
Startup Accelerator
Perfect for innovative startups ready to build their first product experience
- UX/UI design services (up to 10 hours/month)
- Essential design guidelines
- Basic SEO foundation
- Monthly strategy check-in
- Basic analytics configuration
- Conversion optimization essentials
- Competitor UX analysis
Digital Foundation
Everything you need to establish & maintain a strong digital presence
- UX/UI design services (up to 15 hours/month)
- Basic content strategy
- Technical SEO implementation
- Monthly strategy sessions
- Performance monitoring
- Basic analytics setup
- Quarterly performance reports
Growth Accelerator
Ideal for organizations that need the balance of a solid foundation plus rapid growth
- UX/UI design services (up to 25 hours/month)
- Content marketing & SEO
- Basic design system maintenance
- Conversion rate optimization
- Bi-weekly strategy sessions
- Analytics implementation
- Technical SEO services
Enterprise Innovation
When you need comprehensive digital transformation support at scale
- UX/UI design services (up to 40 hours/month)
- Content strategy & SEO optimization
- Performance monitoring & optimization
- Design system development & maintenance
- Monthly executive strategy sessions
- Dedicated designer & priority support
How Do You Measure The Value Of Great Design?
Contact Us
We’d love to hear from you | Info@ZeroNovaUX.com | Or reach out below